NOUR Retail – Refund & Exchange Policy

At NOUR Retail, we carefully inspect every order before dispatch to ensure you receive the highest quality products. Please read our policy below before placing your order.

Exchanges

We are happy to offer exchanges in the following situations:

• You received the wrong item.

• You received a defective or damaged item.

• You require a different size (subject to stock availability).

Exchange Conditions

• An exchange request must be submitted within 48 hours of receiving your order.

• Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.

• Proof of purchase and clear photos or videos may be requested before an exchange is approved.

• Customers are responsible for return shipping costs unless the error was made by NOUR Retail.

Once we receive and inspect the returned item, the replacement will be dispatched as soon as possible.

Refund Policy

As a general policy, NOUR Retail does not offer refunds.

Refunds will only be considered under exceptional circumstances, including:

• The ordered item is unavailable and no suitable replacement can be provided.

• We are unable to fulfill your order after payment has been received.

• A refund is required under applicable consumer protection laws.

Approved refunds will be processed to the original payment method within 5–10 business days after approval.

Non-Returnable Items

The following items are not eligible for refunds or exchanges unless they arrive damaged or incorrect:

• Items purchased during sales, promotional campaigns, or clearance events.

• Products showing signs of wear, washing, perfume, makeup, stains, alterations, or damage caused after delivery.

• Items returned without original tags or packaging.

Quality Assurance

Every order undergoes a quality inspection before dispatch. We recommend customers inspect their parcel immediately upon delivery and notify us within 48 hours if there are any issues.

How to Request an Exchange

To request an exchange, please contact our customer support with:

• Your order number

• Your full name

• Photos or videos of the item (if applicable)

• A brief description of the issue

Our team will review your request and respond as quickly as possible with the next steps.

By placing an order with NOUR Retail, you acknowledge that you have read and agreed to this Refund & Exchange Policy.