NOUR Retail – Shipping Policy

Thank you for shopping with NOUR Retail. We are committed to delivering your order safely and as quickly as possible.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been dispatched, you will receive a shipping confirmation along with tracking details (where available).

Delivery Time

Our standard delivery time within the United Kingdom is:

• 4–5 business days

Please note that delivery times are estimates and may vary during peak seasons, public holidays, or due to courier delays beyond our control.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and the selected shipping method. Any applicable delivery fees will be displayed before payment.

Order Tracking

Once your order has been shipped, tracking information will be provided via email or SMS (where available), allowing you to monitor your shipment.

Delivery Responsibility

Please ensure that your shipping address and contact information are accurate before placing your order. NOUR Retail cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

Delays

While we work with reliable courier partners, occasional delays may occur due to factors outside our control, including adverse weather conditions, customs inspections, transportation disruptions, or peak delivery periods. We appreciate your patience in such situations.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date. Our team will work with the courier to investigate the issue and provide an appropriate resolution.

International Shipping

International shipping may be available for selected destinations. Delivery times, shipping charges, customs duties, taxes, and import fees vary by country and are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to assist you.