NOUR Retail – Terms of Service

Effective Date: July 15, 2026

Welcome to NOUR Retail. By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

1. Acceptance of Terms

By using our website or purchasing products from NOUR Retail, you confirm that you have read, understood, and agreed to these Terms of Service.

2. Products and Availability

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However, we reserve the right to correct errors, update information, modify product details, or discontinue products at any time without prior notice.

All products are subject to availability.

3. Pricing and Payment

• All prices are displayed in GBP (£) unless otherwise stated.

• Full payment is required before an order is processed.

• We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity.

4. Order Acceptance

Once an order is placed, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order for reasons including, but not limited to:

• Product unavailability.

• Pricing or technical errors.

• Payment verification issues.

• Suspected fraudulent activity.

If your order is cancelled after payment has been received, you will receive a full refund.

5. Shipping

Delivery times provided on our website are estimates only. While we work to dispatch orders promptly, NOUR Retail is not responsible for delays caused by courier services, customs procedures, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

6. Exchanges and Refunds

Our Exchange and Refund Policy forms part of these Terms of Service.

• We primarily offer exchanges for eligible items.

• Refunds are only available in limited circumstances as outlined in our Refund & Exchange Policy.

• Products must meet the stated eligibility requirements before an exchange or refund request can be approved.

7. Product Care

Customers are responsible for following all care instructions provided with each product. NOUR Retail is not responsible for damage resulting from improper washing, handling, alterations, or misuse after delivery.

8. Intellectual Property

All content on the NOUR Retail website, including logos, product images, graphics, text, videos, designs, and other materials, is the property of NOUR Retail or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law, NOUR Retail shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Our total liability for any claim relating to an order shall not exceed the amount paid for the relevant product.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

10. User Responsibilities

You agree to:

• Provide accurate and complete information when placing an order.

• Use our website only for lawful purposes.

• Not interfere with the operation or security of the website.

• Not misuse or attempt unauthorized access to our systems.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and processing of your information as described in that policy.

12. Force Majeure

NOUR Retail shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government actions, pandemics, or failures of third-party service providers.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will become effective upon publication on our website. Continued use of our website constitutes acceptance of the updated Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which NOUR Retail operates and serves its customers. Where mandatory consumer protection laws apply, those rights remain unaffected.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact our customer support team through the contact information provided on our website.